:root{--rail-top: #5b8fe6;--rail-bottom: #4a76d4;--primary: #4a80dd;--primary-dark: #3a6cc4;--primary-soft: #eaf1ff;--bg: #fcfcfc;--panel: #ffffff;--line: #e4e7eb;--line-strong: #d3d8de;--text: #22262b;--muted: #8a9099;--muted-2: #6b727b;--info-bg: #cce5ff;--info-border: #5494db;--note: #fff6d6;--note-line: #f0c75e;--bad: #e5534b;--ok: #3cb371;font:14px/1.45 Open Sans,system-ui,-apple-system,Segoe UI,Roboto,sans-serif;color-scheme:light}*{box-sizing:border-box}html,body,#root{height:100%;margin:0}body{background:var(--bg);color:var(--text)}button,input,select,textarea{font:inherit;color:inherit}button{cursor:pointer}input,select,textarea{background:var(--panel);border:1px solid var(--line-strong);border-radius:3px;padding:8px 12px}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--primary)}a{color:var(--primary)}.muted{color:var(--muted)}.small{font-size:12px}.error{color:var(--bad);margin:4px 0}.spacer{flex:1}.center{display:grid;place-items:center;height:100%}.btn{display:inline-flex;align-items:center;gap:8px;height:36px;padding:0 18px;border-radius:3px;border:1px solid var(--primary);background:var(--panel);color:var(--primary);font-size:12px;font-weight:600;letter-spacing:.3px;text-transform:uppercase;white-space:nowrap}.btn:hover{background:var(--primary-soft)}.btn.primary{background:var(--primary);color:#fff}.btn.primary:hover{background:var(--primary-dark)}.btn.danger{border-color:var(--bad);color:var(--bad)}.btn:disabled{opacity:.5;cursor:default}.btn.sm{height:30px;padding:0 12px}.icon-btn{background:none;border:none;color:var(--muted-2);padding:6px;border-radius:4px;display:inline-flex}.icon-btn:hover,.icon-btn.on{color:var(--primary);background:var(--primary-soft)}.link-btn{background:none;border:none;color:var(--primary);padding:0}.info{background:var(--info-bg);border-left:4px solid var(--info-border);padding:14px 18px;display:flex;gap:14px;color:#2b4f7e;margin:0 0 20px}.info svg{flex:none;color:var(--info-border)}.avatar{position:relative;flex:none;border-radius:50%;color:#fff;display:inline-grid;place-items:center;font-weight:600}.avatar-badge{position:absolute;right:-3px;bottom:-3px;width:17px;height:17px;border-radius:50%;background:#fff;color:var(--muted-2);display:grid;place-items:center;box-shadow:0 0 0 1px var(--line)}.app{display:flex;height:100%}.rail{width:56px;flex:none;background:linear-gradient(180deg,var(--rail-top),var(--rail-bottom));display:flex;flex-direction:column;align-items:center;padding:10px 0;gap:4px}.rail .logo{color:#fff;margin-bottom:14px}.rail-btn{position:relative;width:40px;height:40px;border-radius:4px;border:none;background:none;color:#ffffffe0;display:grid;place-items:center}.rail-btn:hover{background:#ffffff24;color:#fff}.rail-btn.on{background:#fff;color:var(--primary)}.rail-btn .dot{position:absolute;top:6px;right:6px;width:8px;height:8px;border-radius:50%;background:var(--bad)}.rail-sep{width:34px;border-top:1px solid rgba(255,255,255,.35);margin:auto 0 6px}.rail .me{position:relative;margin-top:6px;border:none;background:none;padding:0}.rail .me .status{position:absolute;right:-1px;bottom:-1px;width:11px;height:11px;border-radius:50%;border:2px solid var(--rail-bottom);background:#b0b6bd}.rail .me .status.on{background:#3fd07a}.rail .tip{position:absolute;left:48px;white-space:nowrap;background:#2b2f35;color:#fff;font-size:12px;padding:4px 8px;border-radius:3px;pointer-events:none;opacity:0;transition:opacity .1s;z-index:50}.rail-btn:hover .tip,.me:hover .tip{opacity:1}.main{flex:1;min-width:0;display:flex;flex-direction:column}.menu{position:absolute;z-index:40;background:var(--panel);border:1px solid var(--line);border-radius:4px;box-shadow:0 6px 24px #0000001f;min-width:240px;max-height:70vh;overflow:auto;padding:6px 0}.menu .menu-label{padding:8px 16px 4px;font-size:11px;text-transform:uppercase;color:var(--muted);font-weight:600}.menu button{display:flex;width:100%;align-items:center;gap:10px;text-align:left;border:none;background:none;padding:8px 16px}.menu button:hover{background:var(--primary-soft)}.menu .count{margin-left:auto}.inbox{flex:1;min-height:0;display:grid;grid-template-columns:380px 1fr 360px}.col{min-width:0;min-height:0;display:flex;flex-direction:column;border-right:1px solid var(--line);background:var(--panel)}.col.chat{background:var(--bg)}.col.profile{border-right:none;background:var(--bg);overflow:auto}.picker-head{padding:12px 14px;border-bottom:1px solid var(--line);position:relative}.select-btn{width:100%;height:44px;display:flex;align-items:center;gap:10px;padding:0 14px;background:var(--panel);border:1px solid var(--line-strong);border-radius:3px;font-size:16px;font-weight:600;text-align:left}.select-btn>svg:last-child{margin-left:auto;color:var(--muted-2)}.count{display:inline-block;min-width:20px;padding:0 6px;height:20px;line-height:20px;border-radius:10px;background:var(--primary);color:#fff;font-size:11px;font-weight:600;text-align:center}.count.grey{background:#c5cad0}.search-row{display:flex;align-items:center;gap:4px;padding:6px 10px 6px 14px;border-bottom:1px solid var(--line);color:var(--muted)}.search-row input{border:none;flex:1;padding:8px 4px;background:none}.chat-list{overflow:auto;flex:1}.chat-item{width:100%;display:flex;gap:12px;padding:14px 16px;border:none;border-bottom:1px solid var(--line);background:none;text-align:left}.chat-item:hover{background:#f6f8fb}.chat-item.on{background:#eef3fc}.chat-item .body{flex:1;min-width:0}.chat-item .name{display:flex;align-items:center;gap:8px;font-size:15px;font-weight:600}.chat-item .name .unread{margin-left:auto;width:8px;height:8px;border-radius:50%;background:var(--primary);flex:none}.chat-item .sub{color:var(--muted-2);font-size:12px;margin:2px 0 4px}.chat-item .preview{display:flex;gap:8px;color:var(--muted-2)}.chat-item .preview span:first-child{flex:1;min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chat-item .preview b{color:var(--text);font-weight:600}.chat-item .ago{color:var(--muted);font-size:11px;text-transform:uppercase;flex:none}.chips{display:flex;gap:4px;margin-top:6px;flex-wrap:wrap}.chip{font-size:11px;padding:1px 7px;border-radius:3px;background:#eef0f3;color:var(--muted-2);display:inline-flex;align-items:center;gap:4px}.empty{padding:40px 20px;text-align:center;color:var(--muted)}.chat-head{height:69px;flex:none;display:flex;align-items:center;gap:12px;padding:0 18px;border-bottom:1px solid var(--line);background:var(--panel);position:relative}.chat-head 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.bubble{background:#eef1f5;border-color:#eef1f5}.msg-row.note .bubble{background:var(--note);border-color:var(--note-line)}.bubble .meta{display:flex;justify-content:flex-end;gap:4px;align-items:center;color:var(--muted);font-size:11px;margin-top:4px}.bubble .meta.failed{color:var(--bad)}.thumb{max-width:240px;max-height:200px;border-radius:3px;display:block;margin-top:6px}.file-card{display:flex;align-items:center;gap:8px;border:1px solid var(--line);border-radius:3px;padding:10px 14px;margin-top:6px;text-decoration:none;background:var(--panel)}.composer{margin:0 24px 18px;border:1px solid var(--line-strong);border-radius:3px;background:var(--panel);flex:none}.composer-tabs{display:flex;gap:6px;padding:0 18px;background:#f6f7f9;border-bottom:1px solid var(--line)}.composer-tabs button{border:none;background:none;padding:12px 18px 10px;font-size:12px;font-weight:600;text-transform:uppercase;border-bottom:2px solid transparent;color:var(--muted-2)}.composer-tabs button.on{color:var(--text);border-bottom-color:var(--primary)}.composer textarea{display:block;width:100%;border:none;min-height:64px;max-height:240px;resize:vertical;padding:14px 18px}.composer.note textarea{background:var(--note)}.toolbar{display:flex;align-items:center;gap:2px;padding:6px 12px;border-top:1px solid var(--line)}.send{width:48px;height:36px;border-radius:3px;border:none;background:var(--primary);color:#fff;display:grid;place-items:center;margin-left:8px}.send:disabled{background:#b9cdf0;cursor:default}.pending-files{display:flex;flex-wrap:wrap;gap:6px;padding:0 18px 8px}.saved-list{border-bottom:1px solid var(--line);max-height:240px;overflow:auto}.saved-list button{display:block;width:100%;text-align:left;border:none;border-bottom:1px solid var(--line);background:none;padding:8px 18px}.saved-list button:hover{background:var(--primary-soft)}.locked{background:var(--note);border-bottom:1px solid var(--note-line);padding:6px 18px;font-size:12px}.draft{margin:0 24px 8px;border:1px dashed var(--primary);border-radius:3px;background:var(--primary-soft);padding:10px 14px;flex:none}.draft.escalate{border-color:var(--bad);background:#fdecec}.draft-text{white-space:pre-wrap;margin:6px 0}.draft-actions{display:flex;gap:8px;flex-wrap:wrap}.profile-head{display:flex;align-items:center;gap:14px;padding:18px 22px;border-bottom:1px solid var(--line)}.profile-head .name{font-size:18px;font-weight:600}.section{border-bottom:1px solid var(--line)}.section-head{width:100%;display:flex;align-items:center;gap:12px;padding:16px 22px;border:none;background:none;text-transform:uppercase;font-size:13px;font-weight:600;letter-spacing:.2px;color:var(--text);text-align:left}.section-head>svg:last-child{margin-left:auto;color:var(--muted)}.section-body{padding:0 22px 16px}.kv{display:grid;grid-template-columns:110px 1fr;gap:10px;font-size:14px;word-break:break-word}.kv span:nth-child(odd){color:var(--muted-2)}.profile-foot{margin-top:auto;padding:18px;display:flex;justify-content:center;border-top:1px solid var(--line)}.page-head{height:69px;flex:none;display:flex;align-items:center;gap:12px;padding:0 30px;border-bottom:1px solid var(--line);background:var(--panel)}.page-head h1{margin:0;font-size:20px;font-weight:400;text-transform:uppercase;letter-spacing:.5px}.page{flex:1;min-height:0;overflow:auto}.page-body{padding:26px 30px}.settings{flex:1;min-height:0;display:grid;grid-template-columns:270px 1fr}.subnav{border-right:1px solid var(--line);background:var(--panel);overflow:auto;padding:14px 0}.subnav .group{width:100%;display:flex;align-items:center;padding:13px 26px;border:none;background:none;font-size:13px;font-weight:600;text-transform:uppercase;letter-spacing:.3px;color:var(--text)}.subnav .group svg{margin-left:auto;color:var(--muted)}.subnav .item{display:block;width:100%;text-align:left;padding:11px 26px 11px 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label.field input,.form label.field select,.form label.field textarea{font-size:15px;font-weight:400;text-transform:none;color:var(--text);padding:11px 16px}.row2{display:grid;grid-template-columns:1fr 1fr;gap:18px}.segmented{display:flex;border:1px solid var(--line-strong);border-radius:22px;overflow:hidden}.segmented button{flex:1;border:none;background:var(--panel);padding:10px;font-size:12px;font-weight:600;text-transform:uppercase}.segmented button.on{background:var(--primary-soft);box-shadow:inset 0 0 0 1px var(--primary)}.toggle{display:inline-flex;align-items:center;gap:10px;font-size:12px;font-weight:600;text-transform:uppercase;color:var(--primary);cursor:pointer}.toggle input{-webkit-appearance:none;-moz-appearance:none;appearance:none;width:34px;height:18px;border-radius:9px;background:#c5cad0;position:relative;padding:0;border:none;cursor:pointer;flex:none}.toggle input:after{content:"";position:absolute;top:2px;left:2px;width:14px;height:14px;border-radius:50%;background:#fff;transition:left .15s}.toggle input:checked{background:var(--primary)}.toggle input:checked:after{left:18px}.card{background:var(--panel);border:1px solid var(--line);border-radius:4px;padding:20px 24px}.code{font-family:ui-monospace,monospace;font-size:12px;background:#f3f5f8;padding:10px 12px;border-radius:3px;word-break:break-all}.tiles{display:flex;flex-wrap:wrap;gap:14px;margin-bottom:22px}.tile{background:var(--panel);border:1px solid var(--line);border-radius:4px;padding:16px 20px;min-width:170px;display:flex;flex-direction:column}.tile b{font-size:26px;font-weight:600}.tile b.bad{color:var(--bad)}.tile span{color:var(--muted-2);font-size:12px}.heat{display:grid;grid-template-columns:28px repeat(24,1fr);gap:2px;font-size:11px}.heat .cell{aspect-ratio:1;border-radius:2px;background:#eef0f3;display:grid;place-items:center;font-size:10px}.soon-page{display:grid;place-items:center;text-align:center;color:var(--muted);padding:80px 20px}.soon-page h2{color:var(--text);font-weight:600}.auth{max-width:380px;margin:14vh auto;display:flex;flex-direction:column;gap:14px;background:var(--panel);padding:32px;border:1px solid var(--line);border-radius:4px}.auth h1{margin:0 0 6px;font-weight:400;text-transform:uppercase;font-size:20px}.auth label{display:flex;flex-direction:column;gap:6px;font-size:12px;font-weight:600;text-transform:uppercase;color:var(--muted-2)}@media (max-width: 1280px){.inbox{grid-template-columns:330px 1fr}.col.profile{display:none}}@media (max-width: 760px){.app{flex-direction:column-reverse}.rail{width:100%;height:52px;flex-direction:row;justify-content:space-around;padding:0 6px}.rail .logo,.rail-sep,.rail .tip,.rail .desktop-only{display:none}.inbox{grid-template-columns:1fr}.inbox.view-list .col.chat,.inbox.view-chat .col.list{display:none}.chat-head{height:auto;flex-wrap:wrap;padding:8px}.chat-head .select-btn{min-width:0;flex:1}.settings{grid-template-columns:1fr}.subnav{display:none}.settings.menu-open .subnav{display:block}.settings.menu-open .settings-main{display:none}.msg-row{max-width:92%}.messages,.page-body{padding:14px}.composer,.draft{margin:0 8px 8px}.row2{grid-template-columns:1fr}}.mobile-back{display:none!important}@media (max-width: 760px){.mobile-back{display:inline-flex!important}}.chip.routed{background:#6b4fbb;color:#fff}.routed-banner{background:#f1ecfb;border-top:1px solid #d9cdf3;padding:10px 18px;display:flex;flex-direction:column;gap:4px;align-items:flex-start}.sys-event{align-self:center;margin:6px auto;max-width:80%;text-align:center;font-size:12px;color:#5b4a8a;background:#f1ecfb;border-radius:12px;padding:4px 12px}